Shipping policy

Broken Apex ships within the United States. Shipping options and rates are calculated at checkout based on the delivery address, order contents, carrier availability, and selected shipping method.

Orders are typically processed the same business day after payment is confirmed. In-stock items usually ship within 1 business day. Processing times may vary depending on product availability, supplier processing, and carrier pickup schedules.

Orders are not processed or shipped on weekends or holidays.

Available shipping methods and rates are displayed at checkout before order completion. Options may vary based on order contents, delivery address, carrier availability, and product eligibility.

At this time, we do not offer international shipping.

Eligible orders over $100 may qualify for free standard shipping within the contiguous United States. Orders shipping to Alaska or Hawaii do not qualify for free standard shipping, but discounted shipping may be available.

Freight, LTL, oversized, restricted, and other non-standard shipments do not qualify for free shipping.

Estimated delivery times provided at checkout are for reference only and are not guaranteed. Delivery delays may occur due to factors outside our control, including carrier delays, weather conditions, or operational disruptions.

Once your order ships, tracking information will be provided by email. Tracking numbers may take time to update in the carrier’s system and may initially show as label created, tracking unavailable, or no delivery estimate before movement appears.

Broken Apex currently ships within the United States only. We do not ship to U.S. territories or APO/FPO addresses at this time.

Some orders may require additional review before shipment, including orders with PO Box delivery, different billing and shipping information, elevated payment risk, high-value items, oversized items, freight/LTL requirements, or other shipping limitations.

If an order cannot be safely verified or shipped, Broken Apex may delay, cancel, or decline shipment.

Signature confirmation may be required for certain shipments at our discretion.

Customers are responsible for providing a complete and accurate shipping address at checkout. If an address is entered incorrectly or is deemed undeliverable by the carrier, delivery delays or additional shipping charges may occur. We are not responsible for delays or losses resulting from incorrect or incomplete address information.

If your order arrives damaged, please contact us at [email protected] within 48 hours of delivery. Claims submitted after this window may not be eligible for review.

Broken Apex is not responsible for packages reported as lost or stolen after delivery has been confirmed by the carrier.

If you have questions regarding shipping, please contact us at [email protected].